Last Updated: September 2026
At Ujjain Tour Advisor, we aim to provide reliable travel assistance, spiritual services, religious products, idols, puja samagri, and other spiritual items to our customers. We understand that circumstances may change and that you may sometimes need to cancel a booking or report an issue with a product. This Refund & Cancellation Policy explains the conditions under which cancellations, refunds, returns, exchanges, and replacements may be considered. By making a booking or purchasing a product through our website, you agree to the terms mentioned in this policy.
Cancellation requests for travel-related or other service bookings must be communicated to Ujjain Tour Advisor as soon as possible. Refund eligibility may depend on the type of service booked, the date and time of cancellation, advance payments made to third-party service providers, and any non-refundable charges associated with the booking. If a cancellation request is received sufficiently in advance and the relevant service providers permit cancellation, we may process an eligible refund after deducting applicable cancellation charges, administrative fees, processing charges, or amounts already paid to third-party providers.
Cancellation charges may vary depending on the nature of the booking and the policies of hotels, transportation providers, service providers, event organizers, or other third parties involved in fulfilling the requested service. Any charges that have already been incurred or are non-refundable from the concerned service provider may be deducted from the amount refundable to the customer. Where applicable, the applicable cancellation conditions may be communicated to the customer at the time of booking.
Bookings cancelled on the same day of the scheduled service or at very short notice may be non-refundable because arrangements, reservations, transportation, accommodation, or other services may already have been confirmed and paid for. However, Ujjain Tour Advisor may review individual cases at its discretion, particularly where a service provider allows a partial refund or cancellation without charges.
If a customer does not appear for a scheduled service, fails to arrive at the agreed pickup location, or does not use a booked service without providing prior notice, the booking may be treated as a no-show. No-show bookings may not be eligible for a refund unless the applicable service provider specifically permits a refund or adjustment.
Requests to change the date, time, number of participants, accommodation, transportation, or other booking details should be made as early as possible. Changes are subject to availability and may result in additional charges or cancellation fees. If the requested change cannot be accommodated, the original booking cancellation terms may apply.
In certain situations, Ujjain Tour Advisor may need to modify, reschedule, or cancel a service due to circumstances beyond our reasonable control, including operational issues, weather conditions, government restrictions, transportation disruptions, safety concerns, natural events, or changes imposed by third-party service providers. Where a refund is applicable, we will make reasonable efforts to provide an appropriate refund or alternative arrangement based on the amount actually recoverable from the relevant service providers. Amounts that are non-refundable because of third-party policies may not be recoverable.
Bookings for spiritual, religious, puja, anusthan, ritual arrangements, priest services, or other personalized spiritual services may involve advance arrangements, purchase of materials, allocation of priests or service providers, and other preparations. Because of the personalized nature of such services, cancellation and refund eligibility may vary. Once arrangements or preparations have commenced, the amount paid may be partially or fully non-refundable depending on the circumstances and expenses already incurred.
Products such as religious idols, puja samagri, devotional items, spiritual products, and other religious articles may be eligible for return or replacement only where the product is damaged during delivery, defective before delivery, incorrect, or materially different from the product ordered, subject to the conditions mentioned in this policy.
Due to the religious, customized, handmade, fragile, or personal nature of certain products, some items may not be eligible for return or refund once delivered, opened, used, customized, consecrated, or prepared specifically according to a customer’s requirements. Customized, personalized, made-to-order, or specially prepared products may generally be non-refundable unless they are received damaged, defective, or substantially different from the confirmed order.
For any claim relating to a damaged, broken, defective, missing, or incorrect product, the customer must record a clear, continuous, and proper unboxing video before and while opening the parcel. The video should clearly show the condition of the outer package, shipping label, seals, and the complete opening of the parcel and product. The video must be recorded before the parcel is opened and should clearly establish the condition of the package and product at the time of delivery.
If a proper unboxing video is not provided, the claim may not be considered for a refund, return, replacement, or exchange. Photographs alone may not be sufficient to establish damage that occurred during shipping or before delivery. Ujjain Tour Advisor reserves the right to review the unboxing video and supporting evidence before approving any claim.
Customers are advised not to discard the original packaging, shipping label, protective material, or other packaging components until the issue has been reviewed and resolved.
Products must be handled with reasonable care after delivery. Any product that is damaged, broken, altered, scratched, stained, misused, improperly handled, improperly stored, modified, or otherwise damaged by the customer after delivery will not be eligible for return, replacement, or refund.
If a product is returned with damage caused by the customer, Ujjain Tour Advisor reserves the right to reject the return or refund request. Any damage resulting from improper handling, accidental damage after delivery, negligence, misuse, unauthorized modification, or failure to follow applicable handling or care instructions will be considered customer-caused damage.
If you receive a product that appears damaged, defective, broken, incomplete, or incorrect, please contact Ujjain Tour Advisor as soon as possible after delivery and provide the required unboxing video along with relevant photographs and order details. After reviewing the evidence, we may offer a replacement, exchange, partial refund, or full refund depending on the nature of the issue, availability of the product, and the circumstances of the case.
A claim may be rejected if the required unboxing video is not provided, if the product has been used or altered, if the damage occurred after delivery due to customer handling, or if the available evidence does not reasonably establish that the issue existed at the time of delivery.
Where a return or replacement is approved because of an incorrect, defective, or damaged product attributable to Ujjain Tour Advisor or the delivery process, we may arrange or reimburse reasonable return shipping costs where applicable. For other approved returns, the customer may be responsible for return shipping and related costs. Products must be returned in the condition and packaging specified by Ujjain Tour Advisor.
Once a refund is approved, the refund will generally be processed through the original payment method used for the transaction, unless another method is mutually agreed upon or required by the payment provider. The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution. Ujjain Tour Advisor is not responsible for delays caused by banks or third-party payment providers.
Certain charges may be non-refundable, including payment gateway charges, transaction fees, administrative charges, third-party booking fees, transportation cancellation charges, accommodation cancellation charges, service-provider fees, customized product preparation costs, and other expenses that cannot be recovered from the relevant third party. Such charges may be deducted from any eligible refund.
Ujjain Tour Advisor shall not be responsible for losses, cancellations, delays, or changes arising from circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, civil disturbances, transportation disruptions, public emergencies, acts of authorities, or other unforeseen circumstances. In such situations, any refund or rescheduling will depend on the amount recoverable from the relevant service providers and the circumstances of the booking.
To request a cancellation, refund, replacement, or exchange, please contact Ujjain Tour Advisor using the contact details provided below. Please include your name, booking or order reference, date of booking or purchase, details of the service or product, reason for the request, and any supporting documents, photographs, and the required unboxing video where applicable. We will review your request and inform you whether it qualifies for a refund, replacement, exchange, or other resolution under this policy.
Ujjain Tour Advisor reserves the right to update or modify this Refund & Cancellation Policy from time to time to reflect changes in our services, products, business practices, or applicable legal requirements. Any updated version will be published on this page with the revised “Last Updated” date. Customers are encouraged to review this policy before making a booking or purchasing a product.
For any questions regarding cancellations, refunds, returns, replacements, or this policy, please contact Ujjain Tour Advisor at info@ujjaintouradvisor.com or call us at 8770221760. You may also contact or visit us at Divine Valley, Dewas Road, Ujjain, Madhya Pradesh – 456010. Our website is www.ujjaintouradvisor.com. We will make reasonable efforts to review and respond to refund or cancellation requests within an appropriate period.
By booking a service or purchasing a product through Ujjain Tour Advisor, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
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